Got Questions?

Get answers to frequently asked questions

MoneyPigeon has an extensive list of services for everyone. You can use MoneyPigeon to:

-Generate debit cards for use in foreign countries

-Make and receive payments globally in any currency

And so much more…

You can fund your account via bank transfer or a debit card. You can also use cryptocurrency. MoneyPigeon is flexible.

Yes, you can lock your generated debit cards on MoneyPigeon. Once locked, the cards cannot be used to make payments until they are unlocked.

A MoneyPigeon tag is a unique ID that begins with “@” and is assigned to every MoneyPigeon account. You can use MoneyPigeon tags to send money to another MoneyPigeon user’s wallet.

Transactions on MoneyPigeon only takes a few seconds
to complete.

All you need is a MoneyPigeon account. Sign up with your email address and start sending money immediately.

You can see the status of your transaction on the
homepage of your MoneyPigeon Account. Emails
would also be sent to you regarding the status of your
transactions.

Money can be deposited into a person’s mobile wallet
using their unique MoneyPigeon tag. This is one of the
fastest ways to receive money.

When a transaction is initiated, we’ll notify you of the
status of your transfer through your registered email.

You can use your MoneyPigeon debit card to make
online payments, in-store payments, withdraw money
from ATMs, among others.

With MoneyPigeon, your money goes where you send
it; however, if a transaction is unsuccessful, please get
in touch with our support team immediately.

To contact the support team, go to the “help” tab on the
mobile app, and click on “report an Issue”.

No, USD Cash Pickups are not available. You can
transfer funds to the receiver’s bank account or their
mobile wallet.

A successful transaction cannot be cancelled as the
transfer has already been processed and sent to the
receiver.

When funds are delivered, we’ll notify you via your
registered email.

Security is extremely important to us at MoneyPigeon,
that’s why we take all the necessary measures to protect
our users before, during, and after their transactions.
This verification helps us ensure you are who you say
you are.

No, MoneyPigeon is not a bank. MoneyPigeon is a
money transfer service that allows users send and
receive money across the world, safely and instantly.

A card can be generated by clicking on the “cards” tab
on the mobile app, and then following the ensuing
prompts.

Pending Transactions are hardly the norm; however,
when they happen, they are usually resolved within 24
hours, and you will be updated as soon as your
transaction status changes. You can also contact our
support team for more information about the pending
transaction.

Pending Transactions are hardly the norm; however,
when they happen, they are usually resolved within 24
hours, and you will be updated as soon as your
transaction status changes. You can also contact our
support team for more information about the pending
transaction.

In case of lost or stolen devices, please contact our
customer support team.

Your daily transfer limit is dependent on your level of
verification.

Yes, there are transaction limits on the generated card
depending on the KYC level of the customer.

No, your MoneyPigeon account doesn’t work as a dorm
account

You can receive payment from overseas by providing
your MoneyPigeon tag to your friends and family. This
is what they will use to send money to your
MoneyPigeon account.

Yes, you can; however, only Naira card can be
requested as physical card at the moment.

Yes, you can make international transactions using our
‘send’ feature. We currently support transactions from
Nigeria, Canada, UK, and US.

Try the MoneyPigeon
App

Say goodbye to high transfer fees, inflexible debit cards, and limited payment options. Discover a better way to manage your money with flexibility and ease